Six step problem solving process examples
We are all faced with problems to solve in our workday. There are many problem-solving methods, and the six-step method is just one of them. The problem for most people is that they do not use one process to solve problems and issues or to make decisions. Another problem is that people are not consistent in how they solve problems. They do not find something that works and then do it the same way over and over to be successful.
The Six-Step Problem-Solving Process is described below:
- Select the problem to be analyzed
- Clearly define the problem and establish aprecise problem statement
- Set a measurable goal for the problem solving effort
- Establish a process for coordinating with and gaining approval of leadership
- Identify the processes that impact the problem and select one
- List the steps in the process as it currently exists
- Map the Process
- Validate the map of the process
- Identify potential cause of the problem
- Collect and analyze data related to the problem
- Verify or revise the original problem statement
- Identify root causes of the problem
- Collect additional data if needed to verify root causes
- Establish criteria for selecting a solution
- Generate potential solutions that will address the root causes of the problem
- Select a solution
- Gain approval and supporter the chosen solution
- Plan the solution
- Implement the chosen solution on a trial or pilot basis
- If the Problem Solving Process is being used in conjunction with the Continuous Improvement Process, return to Step 6 of the Continuous Improvement Process
- If the Problem Solving Process is being used as a standalone, continue to Step 5
